A few years ago, I had a retreat with leaders from the Kenneth Acha Foundation, a nonprofit organization that I founded in 2005. While we had a lot of fun, we spent some time in leadership development opportunities. What is dreaming within the dream? One of the...
A leader is a servant of servants. Servant leaders serve the front-line people who are serving the customers. In other words, servant leaders serve the servants (front-line employees) who in turn take care of the customers. A servant leader is a servant of servants....
Hiring and keeping the right people is crucial to your organization’s success. Consider this: A study by Harris Interactive indicates that 74 percent of people working today would consider finding a new job. Many of these people stay on their jobs because they...
A great principle to apply when leading or managing any organization is meritocracy. With meritocracy, people are judged by their competence and the content of their character. Some organizations tend to promote people on the basis of longevity and loyalty alone....
1. Take a good history In healthcare delivery, history-taking is the most important part of making an accurate diagnosis. With history alone, you can make an accurate diagnosis in over 80% of cases. The same is true of interviewing. People don’t change very much over...
Learning how to hire the right candidates is a great skill to have even if one is not an HR director or entrepreneur who needs new team members. To select good friends, you use the same exact principles that you use to recruit new employees, with only small...
