The Kepner-Tregoe Method
This is a very comprehensive problem-solving method that was designed in the 1950s and originally used by NASA. It involves going through six steps.
- Situation – You analyze the Situation.
- Problem – Define the Problem.
- Cause – Identify the Cause by doing a cause analysis.
- Solution – Identify and evaluate possible solutions
- Select the best solution.
- Risk – consider possible risks with the solution that you’ve chosen.
5Ws and 1H
You can solve a problem as the one above by asking the 5Ws and 1H questions that are pertinent.
For example, the above video steps come from 5Ws and 1H.
How much (Extent)
H&P with A/P is an excellent problem-solving strategy.
It is is very similar to GROWTH technique and other techniques for solving problems within companies.
OPQRST-A and SOCRATES can be used in defining a problem.
- Onset and Setting
- Precipitating/Palliating factors (Anything that makes the problem better or worse?)
- Region and Radiation
- Severity and Extent
- Associated Manifestations.
- Setting or Situation.
- Onset – When did the problem start? Was it sudden or gradual? Include also whether if it is progressive or regressive.
- Characterize the problem. What is the problem like?
- Region and Radiation – Where is the problem? Does the problem radiate anywhere?
- Associations – Any other problems associated with this problem?
- Timing of the problem. Does it follow any pattern?
- Exacerbating/Relieving factors – What makes this problem better or worse?
- Severity and Extent– How bad is the problem? What is the extent of the problem company wide?
The Pareto Principle (The 80/20 rule)
This started with the observation by Vilfredo Pareto that 80% of the land in Italy was owned by 20% of the people. The 80/20 rule applies to a lot of other things. For example, 80% of your problems probably come from 20% of your customers and 80% of your problems will come from 20% of the causes. Also, 80% of your results are produced by 20% of your employees. Knowing this is a very helpful thing in problem-solving.
Focused and Diffused Modes
Use both the Focused and Diffused Modes of your brain to solve problems.
DADD acronym for decision making
Define the problem.
Identify or define the problem